Frequently Asked Questions

Products

What material are Habitat Mats made from?

Habitat Mats are made from neoprene with a textured rubber backing. All materials are non-toxic and safe for children. For those with latex allergies - Habitat Mats are safe for you too; no latex products are used in our mats. Neoprene is a wonder material when it comes to play mats! It is durable, machine-washable, rolls out completely flat and is comfortable to play on!

How do I clean my Habitat Mat?

The beauty of Habitat Mats is that they're completely machine washable! A cold cycle with a mild detergent is optimal. Line dry; do not tumble dry. Full care instructions are listed on our product pages as well as the label sewn to the underside of your mat.

What ages are Habitat Mats for?

Habitat Mats are safe from infancy, however our designs encourage imaginative play which developmentally begins at around 18 months of age and continues throughout childhood. As a general guide, we recommend Habitat Mats for ages 2-8.

Will you be releasing more designs?

Yes! Some are already moving along the development pipeline, while others are still dot points on a page! Keep an eye on our Instagram and join our mailing list to be kept in the loop!

How big are Habitat Mats?

Habitat Mats come in two sizes. Our Explorer Mat is 1.8 x 1.4m and our Farmer Mat is 1.5 x 0.9m. Upcoming mat designs will also fall into these two sizes.

How do I store my Habitat Mat?

Habitat Mats are shipped to you in a custom cardboard tube which should be retained for storage. No matter how long they are rolled inside their tube, Habitat Mats roll out completely flat.

Where are Habitat Mats made?

The development of each Habitat Mat is truly a global process! Each design evolves in Melbourne, Australia and is then illustrated in France by the incredible Tatsiana Burgaud. Finally, our mats are printed in China.

Orders & Shipping

How much is shipping?

Shipping is calculated by state or territory as follows:


VIC: $9.99
NSW/ACT/SA: $11.99
QLD/TAS/WA: $14.99
NT: $29.99

What countries do you ship to?

We offer flat rate $9.99 shipping Australia-wide. If you are an international customer, please contact us for a shipping quote.

Can I send a Habitat Mat as a gift?

Yes! Simply put the gift recipient's details in the delivery details fields and your own details in the billing details fields at checkout. We can also write a note card to the recipient on your behalf - please email us with your desired wording alongside your order number!

How do I track my order?

We offer free tracked shipping Australia-wide. Your tracking number is provided in your shipping confirmation email, which allows you to follow your mat's journey from our place to yours.

How long until I receive my order?

We ship our orders from Melbourne, Australia, on the same or next day as an order is received, excluding weekends and public holidays. Shipping times vary depending on your location within Australia, but usually arrive within 2-5 business days.

For international customers, we will provide a shipping time estimate alongside your shipping quote prior to purchase.

How do I cancel/modify my order?

If you notice an error in your order after it is placed, you can contact us to revise or cancel it up until the time you receive your shipping confirmation email. After this time, it is too late to make amendments to your order, so please ensure all details are correct before placing your order.

Do you offer an express shipping option?

Please contact us for an expedited shipping quote. We endeavour to reply to all emails within hours - not days!

Returns & Exchanges

What is your returns/exchange policy?

We offer 30-day free returns for items purchased through our website. Please refer to our returns policy for full details.

For mats purchased through a stockist, please contact their customer support directly for return/exchange options.

What if there is a problem with my mat?

We look over each and every mat for defects before it is shipped, but if you notice damage that we didn't please contact us and we will happily arrange a replacement mat and the return of the defective mat. Your satisfaction is our #1 priority.

Wholesale

I would like to stock Habitat Mats in my physical/online store.

Fab! Please see our Become a Stockist page for information on becoming a Habitat Mat stockist. Want to chat before placing an order? Let's start a conversation!

Do I have to pay upfront for my wholesale order?

No. Retailers logged in to their Habitat Mat account have the option to be invoiced for their order and pay within 30 days.

Do you charge shipping on wholesale orders?

Shipping costs for Australian wholesale orders are calculated at 10% of the order total, up to a maximum shipping cost of $75.

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